Last updated: October 31, 2026
Sometimes a piece is not quite right for your space. If you need to return an order, we are here to help you through the next steps.
Your 30-day return window
Contact us within 30 days of receiving your order to request a return. For a change-of-mind return, items should be unused, in their original condition, with the original packaging and included accessories. Keep your order number or proof of purchase handy. These condition requirements do not prevent you from reporting a faulty or damaged product.
How to start a return
Email [email protected] with your order number, the item you want to return and the reason. For damage or quality concerns, please include photos if possible. Our customer service team will email you the return shipping address and instructions. Please contact us before shipping anything back, and keep your return tracking receipt.
Who pays for return shipping?
For a change of mind or other non-quality return, the buyer pays the return shipping cost. If your product has a quality problem, we pay the return shipping cost. If an item arrives damaged or you receive the wrong item, contact us so we can arrange a suitable solution and explain any return arrangements.
Refunds
Once we receive and inspect your returned item, we will email you the outcome. Approved refunds are processed within 5 days and sent back to the original payment account. The time it takes for the money to appear depends on your bank or payment provider. If your refund has not arrived after their normal processing period, contact us and we will help check its status.
Cancellations and exchanges
Need to change or cancel an order? Email us as soon as possible. We will check whether it can still be changed before dispatch; cancellation is not guaranteed once processing or shipment is underway. For an exchange, contact us first so we can explain the available options.
Please do not send returns to our company address without return instructions. Nothing in this policy limits any rights you have under applicable consumer law.
Contact and company details
BRINORA is operated by Baoding Zuoze Trading Co., Ltd. Legal representative: Wang Guodong.
Registered and operating address: North of Liansan Village, Jiaozhuang Township, Lianchi District, Baoding, Hebei 071000, China.
Email: [email protected]
Customer service: Monday–Friday, 9:00 AM–5:00 PM, Los Angeles time (Pacific Time).